Software support and customer service from software setup and deployment to training and support. Work with Paramount WorkPlace. Request a software demo today.

You have goals?   We make them happen!

Count on experts in implementation, configuration, training, deployment, and software support – from start to finish!  We work with you collaboratively to help you do great work for your organization.  
Your success is ours.  So we communicate with  you however you prefer – via chat, go-to-meeting, go-to-webinar, hop on a call, or email.  We love to make software and friends along the way!  

Implementation & Configuration

A successful implementation is a joint effort that combines your organization’s skills and resources with certified consulting experts from our team or our authorized resellers.


While business rules, routing, approval workflows, and reports are highly customizable in Paramount WorkPlace, we strongly recommend a professionally managed project.  Based on the complexity of a project and your preferences, a project can be controlled remotely via web-based technologies, on-site, or both.  A hands-on approach makes the transfer of knowledge to your team via formal training sessions, installation process, and interaction with experts the most effective and efficient way to roll-out the software and train your team.

Collaborate, implement, and rollout alongside consulting experts with over 10 years of experience in Paramount WorkPlace, and over 20 years experience in Microsoft Dynamics, Sage, SAP, Oracle, and Epicor ERPs.

Design & Project Management


  • Discovery analysis
  • Define team, variables, objectives
  • Project plan
  • Configuration planning guide
  • Deliverables
  • Major milestone sign-off

Project Planning  

  • Agreements, project planning, tracking
  • Task Timeline
  • Define organizational structure, users’ responsibilities & authorization
  • Define tables, users, roles, routing rules, and approvals
  • Quality assurance reviews
  • Key milestones
  • Deliverables
  • Major milestone signoff



  • Install test environment
  • Production install, migration of test environment configuration to live database
  • Weekly status updates
  • Deliverables
  • Major milestone sign-off

Configuration & Training

  • System configuration
  • Training to set up & configure
  • Functional training
  • Train-the-Trainer
  • Weekly status updates
  • Deliverables – add deliverables
  • Major milestone sign-off

Testing & Training

Acceptance & Testing

  • Internal phase to CLIENT
  • Track any variances in remediation tracking
  • Weekly status updates
  • Deliverables
  • Major milestone sign-off

End-User Assistance

  • Assistance during roll-out in production environment
  • Tack & resolve issues
  • Project sign-off
  • Successful implementation roll-out and sign-off
  • Post implementation support


Expand your knowledge with various training options including a 360 overview, a comprehensive one-to-one training, department-wide training, Installation, workshops, as well as custom training.


Configure users, create routing rules, determine approval rules, determine workflow, setup catalogs, add PunchOut vendors, and much more anywhere, anytime!  At your request, we offer training that offers a broad range of technical proficiencies, whether you’re a Chief Procurement Office, a purchaser, approver, users, head of IT, or a trainer for your organization.  Learn from the experts and make the most out of your spend management solution.  Gaining a strong ROI on any software can only be achieved when the software solution is fully implemented and is in full use. You can become a savvy user in no time!

Customer Support

Experience the difference in what you can achieve.  The Maintenance & Support Agreement gives you peace of mind to count on expert support by our in-house software developers or by Paramount WorkPlace Authorized Resellers.  Here is what to expect from the Software Maintenance Agreement:

  • Collaborative support team working with you and for you
  • Free updates & upgrades to licensed software
  • Free functional enhancement releases
  • Free new features releases
  • Free technical support via toll-free phone, e-mail, or fax, offered by experts to help you get back on track fast
  • Free problem diagnosis & resolution
  • Free answers to general product questions
  • Access to secure log-in customer area, which offers
    • Knowledgebase
    • Ability to create & manage your support requests
    • Ability to request licenses
    • Access to download the latest product releases
    • Access to download software documentation

We love what we do and are here to help you!  It’s all about the right software, the right people, and the right support.