MEMORIAL HOSPITAL OF SWEETWATER COUNTY

SUCCESS STORY

Memorial Hospital of Sweetwater County was using a system that had a major general ledger issue—causing hospital staff to deal with frequent system failures. There was limited access to information because they did not have access to budget details during the purchasing process. With high error frequency and interruptions in the workflow that could not be fixed, they needed a change.

Memorial Hospital was initially concerned about how staff would react to a new requisition, but really needed a better way to budget and reduce costs. They wanted to reduce errors and interruptions to all users throughout the process.

Memorial Hospital is entering a new era in healthcare with an 80,000 square foot Medical Office Building and Cancer Treatment Center. They deliver quality care with the newest technology.

Challenge – System Failures. Errors. Interruptions.
Memorial Hospital of Sweetwater County was using a system that had a major general ledger issue—causing hospital staff to deal with frequent system failures. There was limited access to information because they did not have access to budget details during the purchasing process. With high error frequency and interruptions in the workflow that could not be fixed, they needed a change.

Requirements – Easy for Staff. Efficient for budgeting.
Memorial Hospital was initially concerned about how staff would react to a new requisition, but really needed a better way to budget and reduce costs. They wanted to reduce errors and interruptions to all users throughout the process.

Solution – WorkPlace Requisition
Paramount WorkPlace addressed their issues by providing a requisition solution that provided access to accurate budget reporting; visibility and transparency throughout the purchasing process and integration to their materials management and ERP solution.

After learning how it could be tailored to their specific business processes associated with requisitions and Binary Stream, Memorial Hospital’s advisors chose WorkPlace. “We saw immediate, positive results once WorkPlace was fully implemented; our staff has seen considerable improvements and efficiencies,” said Teralee Aubrey, Director of Materials Management for the hospital.

When making the switch to WorkPlace, Memorial Hospital was initially concerned about how staff would react to a new requisition product after the previous one had created so many issues. Since then, the hospital’s processing time for requisitions has been dramatically reduced, which is a huge help to staff and vendors. “I have heard great feedback from end-users that WorkPlace is easier to use, which has made this transition nice and easy for us,” Aubrey said. “I appreciate the personal attention given to us through the setup process and I have been pleased with the customer service since we have gone live with WorkPlace.”

Benefits – Less Headaches. Time Savings. Reduced Errors.
Memorial Hospital of Sweetwater’s now has:

  • Accurate Budget Reporting
  • Visibility and Transparency
  • Reduce Internal Costs
  • Materials Management and ERP Integration

Since implementation of WorkPlace, Memorial Hospital has seen improvement in budgeting processes as well as a large decrease in data entry errors. Due to all of their budget information being so readily available with WorkPlace, decision making has also improved. Now, the hospital’s processes have complete visibility and transparency with their spending and cost centers.

While requisitions were of priority for Memorial Hospital, the WorkPlace integration with Binary Stream has also been extremely helpful for the staff. “Binary Stream is our main system for materials management; the integration between the two solutions just adds to our efficiency level,” Aubrey said.

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